Domestic & International Shipping Policy
Shipment processing times
All Orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.
Shipping rates & delivery estimates
Shipping charges for your orders will be calculated and displayed at checkout.
- Shipping method Domestic: Australia Post
Shipment cost: Free within Australia
Estimated delivery time: 3-5 business days - Shipping method International: Australia Post
Shipment cost: Calculated at checkout
Estimated delivery time: 15+ business days
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation Email once your order has shipped containing your tracking number(s).
Customs, Duties and Taxes
juanitakees.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes)
Damages
juanitakees.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
Contact Us
If you have any questions about this Shipping Policy, you can contact us:
- By visiting the Contact Us page
- By sending us an email: kees2create@bigpond.com
Refunds and Returns
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Please email kees2create@bigpond.com for instructions on how to return your product. You will be responsible for paying for your own shipping costs for returning your item.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- Any item not in its original condition, is damaged or missing pages for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at kees2create@bigpond.com.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Contact us at kees2create@bigpond.com for questions related to refunds and returns.